Terms & Conditions of Acquisition

Welcome to Global Artist Loom ("We", "Us", "Our", or "The Atelier"). By accessing our international digital portal (globalartistloom.com), reserving finished gallery rugs, placing orders for custom inscriptions, or commissioning bespoke hand-knotted heirlooms, you enter into a legally binding covenant governed by these Terms & Conditions.

Our operations originate from the historic weaving center of Maryadpatti, Bhadohi, Uttar Pradesh, India (PIN 221401), with showroom liaisons in the United States. All transactions, private showroom viewings, trade partnerships, and digital commissions are strictly subject to this agreement.

Every rug represented by Global Artist Loom is genuinely hand-crafted by multi-generational master weavers utilizing traditional pit looms, hand-spinning spinning wheels (Charkha), natural pot-dyeing, and hand-shearing clipping techniques. None of our floor coverings are machine-pressed or synthetic derivatives.

Our catalog differentiates strictly between two avenues of acquisition:

A. Finished 1-of-1 Gallery Pieces: Finished masterworks existing in our Bhadohi vault or showroom inventories. Once verified payment is completed, the specific individual piece is marked as reserved and dispatched within 3 to 5 business days accompanied by an individual Certificate of Loom Authenticity.

B. Bespoke & Personalized Rug Commissions: Tailor-made creations that incorporate custom inscriptions (e.g. family crests, baby names, wedding dates, house monograms) or custom architect-specified dimensions and colors. Once your order enters the design graphing (Naksha) and warp-stringing stage (typically 48 hours post-order confirmation), bespoke personalized orders cannot be cancelled, returned, or exchanged, as raw materials and artisan labor are irreversibly dedicated to your custom piece.

All prices presented on our portal automatically adapt based on your detected geographical territory via our Geo-Currency Engine (displaying in United States Dollars ($ USD) for international collectors and Indian Rupees (₹ INR) for Indian deliveries).

We process payments through end-to-end PCI-DSS Level 1 compliant gateways (Stripe, Razorpay, and direct Atelier Wire Transfers). Full payment or agreed bespoke milestone installments are required prior to loom production or dispatch.

Global Artist Loom delivers to over 80 countries worldwide. Due to the high artistic and monetary value of our masterworks, all dispatches are handled exclusively via premier air-freight couriers (FedEx International Priority, DHL Express, or dedicated air-cargo partners).

Each consignment is wrapped in triple-layer archival waterproof protective wrapping, reinforced at all corners and selvages, and fully insured for 100% of its declared value until physical hand-off to the designated consignee. An adult signature is strictly required upon delivery.

Upon physical receipt of your crate or rug bundle, the recipient must inspect the outer packaging prior to signing the courier airway bill:

• If visible outer carton laceration, water ingress, or puncture is noted, you must insist the courier driver record "Damaged Outer Packaging Upon Delivery" before providing your signature.
• You must notify our curator team at support@globalartistloom.com within 72 hours of physical delivery with unboxing photographs and airway bill details.
• Claims filed beyond 72 hours of courier delivery confirmation cannot be honored by transit insurers.

A. Ready Standard Gallery Carpets (India): For retail orders delivered within India, standard in-stock catalog carpets are eligible for our 15 Days Hassle-Free Return policy from the confirmed delivery date. The rug must remain in pristine, unwashed, unused condition with all original authenticity seals and loom tags attached.

B. International Standard Orders: International orders of standard catalogue rugs are eligible for a 14-Day Return Window under our international Return Merchandise Authorization (RMA) protocol, with client-arranged insured express air courier transit and applicable customs re-importation terms.

C. Bespoke & Personalized Items (Non-Returnable Worldwide): As stipulated under Provision 03, carpets customized with inscriptions, unique family crests, baby names, or custom architect-specified non-standard measurements are strictly exempt from returns, cancellations, or exchanges once loom warping commences.

For complete details on packing guides, reverse pickup, and international duties, consult our dedicated Return, Exchange & Refund Policy →

Every genuine Global Artist Loom carpet is backed by our Generational Structural Integrity Guarantee against structural knot unraveling, selvage binding failure, or dye bleed under standard indoor residential usage. This guarantee covers artisan structural craftsmanship.

Exclusions: Accidental pet lacerations, water damage/flooding, direct untreated chemical spills, damp mildew neglect, or unauthorized aggressive dry cleaning are excluded from master warranty coverage. Refer to our Rug Care Guides in the Atelier Journal.

All graphical rug designs, proprietary weaving charts (Talim / Naksha), high-resolution studio photographs, video tours, trademarks, logos, and literary texts displayed on our website are the exclusive intellectual property of Global Artist Loom and protected under international copyright conventions.

Interior designers, architects, and trade partners registered through our Trade Partner Network are granted a limited revocable license to present catalog imagery to registered private clients for project specification only.

These terms shall be governed by and construed in accordance with the substantive laws of the Republic of India. In the rare event of an unresolvable grievance, both parties agree to submit first to amicable conciliation with an accredited mediator, followed by exclusive arbitration jurisdiction in Bhadohi / Varanasi, Uttar Pradesh, India under the Indian Arbitration and Conciliation Act.

For questions regarding these provisions, please address formal inquiries to our Legal & Atelier Governance Council at info@globalartistloom.com.