Return, Exchange & Refund Policy

At Global Artist Loom, we honor the intimacy of selecting a handcrafted heirloom rug for your residence. For retail orders delivered within India, we proudly offer a “15 Days Hassle-Free Return” policy on standard catalogue rugs.

If the carpet does not harmonize with your interior lighting or furniture arrangement, our domestic team will coordinate reverse courier pickup from your registered address.

We serve distinguished collectors, architects, and interior designers across the Americas, Europe, the Middle East, Asia-Pacific, and worldwide. International orders are handled with meticulous air freight standards, accompanied by cross-border return protocols:

A. Express Insured Air Freight: All international shipments are dispatched via premier courier services (FedEx International Priority, DHL Express, or Aramex) with end-to-end tracking and transit insurance. Delivery timeline is typically 6–12 business days, though local destination customs clearance may occasionally require additional time.

B. 14-Day International Return Window: For standard catalogue carpets shipped internationally, a return request must be submitted within 14 calendar days of confirmed delivery to obtain a formal Return Merchandise Authorization (RMA) code from our concierge team.

C. Return Air Courier & Logistics: For discretionary international returns (such as personal preference or decor changes), the client is responsible for booking and paying for tracked, fully insured return air freight back to our master loom facility in India.

Review the comprehensive comparison between our domestic India and international worldwide return policies:

Global Artist Loom is celebrated for bespoke commission weaving. This encompasses carpets crafted to custom architectural dimensions, non-standard geometric silhouettes, client-selected custom color palettes, and personalized inscriptions (such as woven family monograms, newborn names, wedding dates, or estate insignia).

To ensure total confidence before weaving commences, our design concierge provides 3D digital room renders, yarn color pom-poms, and scale-accurate weave graph previews for your explicit sign-off.

Items acquired under special seasonal promotions, archive showroom sales, clearance events, or designated trade discounts are deemed Final Sale.

Returns, discretionary exchanges, and change-of-mind refunds are not permitted on discounted pieces. Defective items or pieces that suffer verifiable transit damage remain protected and may be eligible for artisan remediation or exchange, subject to inspection and evaluation by our team.

Every rug dispatched from our workshop undergoes a rigorous 4-stage quality audit: warp tension verification, pile uniformity shearing, hand-wash knot setting, and heavy-duty moisture-barrier packaging. In the improbable circumstance that your carpet arrives damaged or defective:

Because genuine carpets are woven knot-by-knot by master artisans using organic mountain wool, raw silk, and hand-blended dyes, certain natural characteristics are the hallmark of authentic handcraft rather than industrial flaws:

• Dimensional Variance (±2–3%): Slight natural variances in length and width occur as warp threads contract under traditional wooden vertical loom tension.
• Color Nuances & Abrash: Hand-dyed wool lots exhibit subtle tonal gradations (abrash), highly prized by rug connoisseurs as proof of organic artisanal dyeing. Digital screen calibration may also cause slight color variance.
• Light Directionality & Optical Shading: Hand-knotted and hand-tufted piles reflect light differently depending on viewing angle, creating a distinctive "light side" and "dark side" depending on orientation in your room.
• Initial Fiber Shedding: Premium unbleached wool naturally sheds micro-fibers during initial weeks of use. This is organic yarn settling and subsides with routine gentle vacuuming without a rotating beater bar.

To qualify for a full refund or exchange under our 15-day domestic or 14-day international policy, the carpet must satisfy the following strict preservation standards:

• Pristine, Unused State: The rug must be free from foot traffic wear, pet hair, dirt, spills, chemical exposure, or water marks.
• Original Identifiers Attached: All woven atelier identity tags, serial seals, and the signed Certificate of Loom Authenticity must remain attached and untampered.
• Odor-Free: Must be completely free from cooking odors, tobacco smoke, perfume, or pet scent.
• Original Protective Packaging: Repacked according to our roll-in protocol to prevent creases or transit dampness.

Follow our streamlined 4-step concierge process for a seamless return:

Upon physical arrival of the returned carpet at our Bhadohi / Delhi loom facility:

1. Atelier Audit (2–3 Business Days): Our textile conservators inspect the piece under studio lighting to verify knot density, edge binding, and pristine condition.
2. Approval Notification: You receive an official email confirmation regarding inspection results and refund authorization.
3. Funds Disbursed:
   • Domestic Refunds: Processed within 5–7 business days to the original payment method (Credit/Debit Card, UPI, Netbanking).
   • International Refunds: Processed in the original billing currency (USD, EUR, GBP, CAD, AUD, etc.) within 5–10 business days depending on your international banking institution.

For return authorizations, status tracking, or consultations regarding replacement pieces, connect directly with our atelier team: